City of Castle Pines receives 2025 Polimorphic Service-First Award for innovation in resident services

FOR IMMEDIATE RELEASE

Castle Pines, CO – March 13, 2025

The City of Castle Pines is proud to announce that it has been recognized as a 2025 Polimorphic Service-First Award winner for its dedication to leveraging technology to improve resident services and enhance community engagement. This award highlights local governments that prioritize innovation, efficiency, and accessibility in serving their residents.

Castle Pines was selected for this recognition due to its implementation of AI-driven solutions, such as the AI-based website and document search function. This initiative has improved the way residents interact with the Castle Pines government, providing faster access to services, increased transparency, and an overall better user experience.

"We are honored to receive the Polimorphic Service-First Award, which recognizes the City's innovation and commitment to making government services more accessible, responsive, and resident-focused," said City Manager Michael Penny. "By embracing modern solutions, we are creating a more efficient and connected community, ensuring that our residents receive the services they need in the most effective way possible."

Polimorphic, a leading provider of AI-powered and digital transformation solutions for local governments, created the Service-First Award to celebrate cities and counties that lead the way in modernizing government services.

"We are thrilled to recognize Castle Pines for its outstanding leadership in using technology to enhance the resident experience," said Parth Shah, CEO of Polimorphic. "Castle Pines is setting a new standard for local government services, and we are proud to help power their efforts in making government more accessible, efficient, and future-ready."

About Castle Pines

Incorporated on February 12, 2008, Castle Pines is a city of about 16,000 located approximately 20 miles south of Denver in Douglas County, Colorado. The City works to enhance our community's unique character by ensuring excellent infrastructure, safe neighborhoods, maximum citizen participation, and conscientious development that balances open space, residential and commercial uses. Learn more about the City at CastlePinesCO.gov.

About Polimorphic

Polimorphic is on a mission to create technology that lets governments of all sizes deliver for the people. Polimorphic’s CRM & Workflows, AI Chat, and VoiceAI solutions empower service-first governments to provide residents with the highest quality communication and engagement. Serving hundreds of public sector departments across the country, Polimorphic is built for the unique needs of government, including cities, counties, and state agencies. Learn more or request a demo at polimorphic.com.

Contact Information:

Camden Bender, Communications Director

City of Castle Pines

720-597-5059

communications@castlepinesco.gov

castlepinesco.gov

Join the Castle Pines Planning Commission for a virtual meeting this Thursday, March 13, at 5:30 p.m. as they continue discussions for the Unified Land Development Code (ULDC) planning process.

During the meeting, the Planning Commission will discuss possible commercial uses for existing and future commercial areas. In addition to the Commission's discussion, they'll seek input from residents on the various uses and how they can best fit into our community.

REGISTER TO ATTEND THE MARCH 13 VIRTUAL ULDC MEETING

ULDC Planning Process Background

At the conclusion of this process, the City will have a modernized and tailored land development code that meets the needs of the City and its residents through alignment with the City’s Comprehensive plan. This will include everything from organization and formatting to common terminology and cross-referencing. The final updated ULDC will combine the current Zoning Code and the Subdivision Regulations into one unified code.

The process is led by the City Council, the Planning Commission, and City staff. Several opportunities will be available for the public, including residents, property owners, business owners, developers, and builders, to provide input.

At the conclusion of this process, the updated ULDC will:

• Support the Castle Pines Comprehensive Plan
• Improve the compatibility of current development with existing and future development
• Provide greater certainty and predictability for property owners, developers, builders, and residents

LEARN MORE ABOUT THE ULDC PROCESS

The City of Castle Pines is once again partnering with residents for the annual Spring Cleanup Day. As the community grows, it’s more important than ever to keep the beautiful parks and open space that make Castle Pines special free of trash and other debris. This year’s cleanup day will take place on Saturday, April 5, from 10:30 a.m. to noon, weather permitting.

You can register to participate at one of four sites throughout the city (Elk Ridge Park, Coyote Ridge Park, Retreat Park, or The Green (The Canyons)). Gloves and trash bags will be available at each location.

After picking up your materials, you are free to pick up trash, weeds, and other debris at any park or public area that you know may need a little beautification.

A trash drop-off site will be available in the parking lot southeast of Castle Pines Parkway and Lagae Road intersection near Ziggi's Coffee (see map below) until 12:30 p.m., where you can also pick up free coffee.

SIGN UP TO PARTICIPATE

 

The Castle Pines City Council held a regular meeting on February 25. Meeting highlights include:

• Approving a LA Western Construction Management, Inc. bid for the Castle Pines East Gateway Monument.
• Approving a professional services agreement with COSWMP LTD for landscape maintenance services.
• An update from the Douglas County Sheriff's Office.
• Approval of new appointments to the Parks and Recreation Advisory Board.

View the February 25 City Council meeting agenda for more information about all agenda items. Visit the City Council Meetings webpage to watch the recording.

Interested in receiving meeting updates right to your inbox? Sign up or update your email subscriptions to receive emails about a variety of City activities.

The agenda for the February 25th City Council Meeting is now available. The study session will begin at 4:30 p.m., and the regular meeting will begin at 6:30 p.m.

 

City Council meetings are held as hybrid meetings, with both virtual and in-person attendance options available. Meetings are held at the Castle Pines Library Event Hall (360 Village Square Lane). Register to attend the meeting virtually.

The Castle Pines City Council held a regular meeting on February 11. Meeting highlights include:

• Approving a professional services agreement for an affordable housing fast track process and overlay zone project.
• Approving a professional services agreement with Hord Coplan Macht for the design of Phase 1 improvements to Coyote Ridge Park.
• Approving an ordinance to issue new liquor licenses administratively.
• Approving a First Amendment to the Declaration of Easements, Covenants, Conditions, and Restrictions between the City of Castle Pines and CP Commercial, LLC.
• Approval of new appointments to the combined Planning Commission/Board of Adjustment.
• Resolution 25-10 was opened and continued to the March 25, 2025 City Council meeting.

View the February 11 City Council meeting agenda for more information about all agenda items. Visit the City Council Meetings webpage to watch the recording.

Interested in receiving meeting updates right to your inbox? Sign up or update your email subscriptions to receive emails about a variety of City activities.

The agenda for the February 11 City Council Meeting is now available. The study session will begin at 5:30 p.m., and the regular meeting will begin at 7 p.m.

City Council meetings are held as a hybrid meeting, with both virtual and in-person attendance options available. Meetings are held at the Castle Pines Library Event Hall (360 Village Square Lane). Register to attend the meeting virtually.

Are you planning for your future in 2025? Douglas County is too, with connectivity through transportation. Whether you travel solely by car or are looking for a transit option, Douglas County wants to continue improving the way you move throughout the county. There are several opportunities to provide your feedback throughout February. Share your feedback with Douglas County by completing a brief survey.

To learn about the Integrated Transit and Multimodal Study, comment on new potential opportunities and proposed transit options, attend one of these meetings:

• Wednesday, Feb. 12, from 5:30 to 7:30 p.m. at Philip S. Miller Building, 100 Third Street; Castle Rock, CO 80104
• Thursday, Feb. 13, from 1 to 3 p.m. at the Highlands Ranch Senior Center, 200 E Highlands Ranch Parkway in Highlands Ranch, CO 80126 (The Senior Center is next to Stop #24966 / Highlands Ranch Parkway & Ridgeglen Way on RTD’s 402L bus line, Westbound.)

The same information will be presented at both meetings, so there is no need to attend both.

If you’re more interested in vehicle travel, you’ll want to learn about the 2050 Transportation Plan. Please plan to attend one of the following meetings to learn about the current state of transportation and share input on your transportation needs:

• Wednesday, March 5, from 8:30 a.m. to 10 a.m. at Parker Library, 201 Mainstreet; Parker, CO 80134
• Wednesday, March 5, from 1:30 p.m. to 3:30 p.m. at Highlands Ranch Library, 9292 S. Ridgeline Boulevard; Highlands Ranch, CO 80129
• Thursday, March 6, from 10 a.m. to noon, at Castle Rock Library, 100 S Wilcox Street; Castle Rock, CO 80104
• Thursday, March 6, from 5 p.m. to 7 p.m. at Castle Pines Library, 360 Village Square Lane; Castle Pines, CO 80108

The same information will be presented at all meetings.

The 2050 Transportation Plan will evaluate the existing status of the road network, projections for future demands, and public input to guide investment in transportation improvements. During a series of community meetings, Douglas County will present the latest data about the transportation system and collect public input on how the community would like to see transportation addressed.

Additionally, with the Integrated Transit and Multimodal Study, Douglas County wants to find ways to provide reasonable and reliable transit to people who do not own or have access to their own transportation, who do not own a phone, and/or who have limited personal mobility. In February, an online survey will also be available to share your input.

To stay up to date on the transit study and transportation plan – and to receive the survey link – sign up for the Douglas County Transportation and Transit Study email list.

The Castle Pines City Council held a regular meeting on January 28. Meeting highlights include:

• Approving a non-exclusive Public Utility Easement Agreement with CenturyLink QC.
• Approving The Canyons Planned Development - Fifth Major Amendment, amending the official zoning map.
• Approving a Fourth Amendment to The Canyons Annexation and Development Agreement.
• Approving an ordinance to extend vested property rights associated with a Fifth Amendment to The Canyons Planned Development and a Fourth Amendment to The Canyons Annexation and Development Agreement.
• A decision on Resolution 25-07 was postponed to the February 11 City Council meeting.

View the January 28 City Council Meeting Agenda for more information about all agenda items. Visit the City Council Meetings webpage to watch the recording.

Interested in receiving meeting updates right to your inbox? Sign up or update your email subscriptions to receive emails about a variety of City activities.

The January edition of the City's e-newsletter is now available. Learn about the 2025 Wildfire Mitigation Grant application, your stormwater utility fee statement, and more. bit.ly/TheSourceJanuary2025

Visit the City's website to subscribe to receive future e-newsletters right to your inbox. CastlePinesCO.gov/NewsletterSignUp